My Confession!
In my ongoing quest to be the best cleaning company in
Richmond, I have a confession to make. I do not come up with all the customer
pleasing methods such as being on time, courteous behavior from myself and my
staff, thorough and consistent every visit, hiring only the most polite and
well groomed staff on my own. I am a very moral and fair person and so, I have
to give credit where credit is due. I
confess; I have read and will continue to read customer complaints about my competitors.
The bad reviews on other cleaning companies are my classroom. The proof is in the
pudding as we say. Of course I do realize I will have some complaints from some
folks that are never happy unless they are critiquing someone. However, if we do
happen to get negative feedback, I welcome the advice and love to listen and
learn what not to ever do again! My customer’s suggestions or complaints fire
me up to be even better than the best! Please do take the time to write about
your bad experiences with other cleaning companies (please, no names) and of
course leave your feedback on Domestic Touch as well here on my blog. Also, if
you are pleased with our work, shout it out, we love braggers!
Till next time, have a healthy, happy and clean day!
Kim
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